Who We Are:
Our website address is: https://crimsonpoolproductions.com. This site features the resin model kits & hobby related products that we produce. The following is to help provide clear and transparent information about how your personal information may be used by this webpage.
What type of information do we collect?
We receive, collect and store certain information you enter on our website and provide to us in order to process your individual order. We also collect personally identifiable information (including name, address & email communications) & payment details (including credit card information).
Information submitted using the Contact Form is not stored by us. By submitting the “contact” form an email with your name and email address will be received by us.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will only be used for the specific reasons stated above.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
1. To accurately & timely process your order;
2. To provide our customers with ongoing customer assistance and support;
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To comply with any applicable federal & state laws and regulations.
How we store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How we communicate with our site visitors?
We may contact you to notify you regarding your order, to troubleshoot problems with your oreder, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Can our site visitors withdraw their consent?
Yes. If you don’t want us to process your data anymore, please submit your written request to us at firstname.lastname@example.org.
TERMS & CONDITIONS
Products are available to U.S. ORDERS ONLY.
NO INTERNATIONAL ORDERS are accepted.
Please allows 10 business days for your order to be processed and shipped.
We reserve the right at all times to cancel any order placed with us for reasons we may deem necessary or that violate our policies.
Crimson Pool Productions accepts payment using credit card or Pay Pal. Please use the Shopping Cart to place your order and select payment method. We no longer accept personal checks or money orders. Payment must be received before any orders are shipped. We reserve the right to decline any order and cancel or refund payment.
Order Cancellation and Restocking Fees:
Canceled orders made at the request of the customer are subject to a 20% Restocking Fee.
All orders are shipped via UPS Ground within 10 business days.
There is no shipping on Saturdays, Sundays, or federal/state observed holidays.
We do not guarantee delivery dates. Once a product is shipped, it may or can be delayed in shipping for many reasons beyond our control.
You will receive a shipping confirmation email with the tracking information for your order. Be aware that tracking information provided by the shipping carrier is not always accurate.
Your satisfaction is very important to us! If for any reason, you are not satisfied with your purchase, please contact us either by phone or email. You may request a return for any unopened product within 10 days of the receipt of the product for a refund the original purchase price. All shipping costs (original & return) are non-refundable.